Repair from outside the Eastside

Pack it carefully. Approve before repair.

Mail-in service follows the same diagnosis-first process as a store visit, with written contact, tracked shipping and approval before chargeable repair work.

Download the mail-in form Call before you ship

Ship to any storeAll three

One Hour Device Repair Redmond
7867 Leary Way NE, Redmond, WA 98052
425-869-6999
One Hour Device Repair Bothell
1715 228th St SE #103, Bothell, WA 98021
425-659-2999
One Hour Device Repair Issaquah
70 E. Sunset Way, Issaquah, WA 98027
425-369-4311

Do not mail a swollen battery or other shipping-restricted device without speaking to the store first.

01The process

From your hands to our bench—and back.

Every store accepts mail-in repairs. Contact the store you’ll ship to before sending, so the team can confirm that the device and requested work are suitable for mail-in service.

Contact the store and describe the device, model and fault
Remove SIM cards and unrelated accessories
Protect the device and ship it with tracking
Receive an assessment, price and expected timing
Approve or decline before chargeable work
Complete payment and receive return tracking

02Include with the device

Enough information to identify the job.

A clear intake note prevents delays and keeps the repair connected to the correct customer.

Name, return address, phone and email
Device make, exact model and serial/IMEI when available
A concise description of what happened
Relevant passcode only when testing requires it
The files or functions that matter most

03Shipping and data

Plan for the risks before dispatch.

Shipping time is separate from repair time. Back up where possible, use adequate packaging and retain tracking. Exact return-shipping, payment and unsuccessful-repair terms are confirmed during intake.

Do not include cases, chargers or accessories unless requested
Photograph the device before packing
Recovery and liquid-damage outcomes cannot be guaranteed
Ask before shipping a damaged lithium battery

The Mail in Repairs Process

Once we receive your shipment, an experienced technician will contact you to explain the diagnosis and give you an estimate of the time and cost required to restore your iPhone, smartphone or another electronic device. Upon your approval, we will get to work so that you aren’t without your beloved gadget for long! Payments can be made over the phone or online.

Free Estimate

Mail In Repairs If our repair shop is out of your way, or if it is just more convenient for you to mail us your iPhone, iPad, laptop or any other electronic device, our mail-in repair service was designed just for you. We have an easy three-step process that will get your device fixed and returned quickly. Just download and complete our mail-in repair form, and then mail your device. Make sure that you remove SIM cards and chargers. We will only need your phone. You will receive the same highly-skilled repair service that we offer locally.

Fast & Reliable Mail-In Repairs – Get Your Device Fixed in One Hour!

Need quick phone repair or tablet repair? Our mail in repair service offers fast device fixes in just one hour after receiving your item. Whether you have a cracked screen repair, battery replacement, water damage repair, or software issue, our expert technicians provide affordable electronics repair with a quick turnaround. We specialize in iPhone repair, iPad repair, Android phone repair, and even data recovery services to save your important files. No need to visit a store—just mail your device, and we’ll return it fast, secure, and fully repaired!

FAQ

Mail-in questions

Shipping time is separate from repair time — here’s what else to know.

All questions

Can I mail my device in?

Yes — all three stores accept mail-in repairs. Use sturdy packaging and tracked shipping, keep the tracking record, and contact the store before sending a damaged battery. The store confirms intake, assessment, approval and return shipping for eligible devices.

Will I know the cost before you repair it?

Yes. The initial inspection is free for many cases. If advanced diagnostics need a fee, or if the price changes after inspection, we ask for your approval before continuing.

Do you offer a warranty on your repairs?

We offer a lifetime warranty against defects on our repairs, covering replacement parts and installation (except for physical and water damage).

How long will my repair take?

Many common phone repairs are done in about an hour. Board work, data recovery, unusual parts and complex diagnostics take longer — we’ll tell you what to expect after the inspection.

Bring it in today.

Walk in to Redmond, Bothell or Issaquah — or text us a photo for a quick quote.

Call 425-869-6999 Text a photo