Questions? We’ve got answers.

No appointments are needed. We do all our repairs on a walk-in basis at our Redmond, Issaquah and Bothell stores.

We have stores in Redmond, Bothell and Issaquah, each open Monday–Saturday 10–8 and Sunday 11–6. Our stores page has Google directions and each store’s phone number.

See our stores

Many common phone repairs are done in about an hour. Board work, data recovery, unusual parts and complex diagnostics take longer — we’ll tell you what to expect after the inspection.

Yes — all three stores accept mail-in repairs. Use sturdy packaging and tracked shipping, keep the tracking record, and contact the store before sending a damaged battery. The store confirms intake, assessment, approval and return shipping for eligible devices.

How mail-in repair works

Yes, we can repair most phones and tablets. Repairs are definitely cost-effective, as new flagship phones can cost upwards of $1,200.

Phone & tablet repair

Yes, in many cases we offer OEM parts. Aftermarket parts are more readily available and generally have the same quality as OEM, and we back all our parts — OEM and aftermarket — with a lifetime warranty (except for physical and water damage).

Unfortunately, we don’t usually install customer-supplied parts, because we can’t offer a warranty on them.

Yes — we clean charging ports for free. If the port turns out to be damaged, we’ll show you the repair options first.

We can repair some water-damaged devices, but our primary purpose is to help you recover your data. Water-damaged devices face micro-corrosion, which is difficult to mitigate. Power the device off, don’t charge it, and bring it to us as soon as possible.

What to do if your phone gets wet

We offer a lifetime warranty against defects on our repairs, covering replacement parts and installation (except for physical and water damage).

Yes. The initial inspection is free for many cases. If advanced diagnostics need a fee, or if the price changes after inspection, we ask for your approval before continuing.

Find your device’s prices

We work on PlayStation, Xbox and Nintendo systems, including HDMI ports, power faults, overheating, disc drives, charging ports and selected controller issues.

Game console repair

Yes. HDMI issues can point to bigger problems, such as port damage, GPU or motherboard faults, or software and driver errors. If the problem keeps coming back, it needs a professional diagnosis.

We use high-quality parts and tools and proven techniques, so each HDMI repair is done to a high standard — and our repairs come with a warranty for peace of mind.

The custom-designed SSD in the Xbox Series X and S cuts loading times, improves game performance and gives faster access to game data. When it develops a fault, startup, loading and overall performance can suffer — bring the console in for a diagnosis.

We assess phones, computers, hard drives, SSDs, USB drives, memory cards and some RAID systems. Success depends on the type and extent of damage, so every case starts with a free evaluation.

Data recovery

Generally 2–5 days, depending on the problem. Once a technician has diagnosed it, you’ll get a better estimate.

Yes, we do! Bring your device in for a free evaluation.

We offer free recycling of small electronics that fit in our recycling bins. Larger items can be taken for free to RE-PC or Best Buy.