Celly LLC DBA as One Hour Device Repair
Privacy Policy
Last Updated: February 26, 2025

This Privacy Policy outlines how One Hour Device Repair (“we,” “us,” or “our”) collects, uses, and shares personal information from users of our services. This includes our website, in-store services, and all communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and payment details. (Note: Credit card information is processed securely through our payment processor and is not stored by us.)

  • Device Information: Device make, model, IMEI/Serial number, and any passwords or security codes you provide for diagnostic purposes.

  • Repair Information: Details of requested repairs, services performed, parts used, and repair costs.

  • Communication Information: Records of emails, phone calls, and SMS/text messages (managed via RepairDesk).

  • Website Usage Information: If you use our website, we may collect information such as IP address, browser type, operating system, and browsing activity.

2. How We Use Your Information

Your information is used for the following purposes:

  • To provide repair services: Diagnosing issues, performing repairs, communicating status updates, and processing payments.

  • To communicate with you: Appointment reminders, updates, and responses to inquiries.

  • To improve our services: Trend analysis and service enhancement.

  • For marketing purposes: With your consent, we may send promotional offers and service updates.

  • To comply with legal obligations: For example, responding to court orders or subpoenas.

  • To protect our rights and interests: Including fraud prevention and enforcement of our terms.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping partners, and IT support vendors.

  • SMS/Text Messaging Provider: Your mobile number and related details may be shared with our POS provider to manage SMS communications.

  • Legal Authorities: If required by law or legal process.

  • Business Transfers: Your information may be transferred in the event of a merger, acquisition, or asset sale.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale provider to communicate about:

  • Appointment reminders

  • Repair updates

  • Missed calls

  • Review requests

Consent: By providing your mobile number and opting in, you consent to receive SMS messages for the purposes above. Consent may be given verbally.

Opt-Out: You may opt out anytime by replying “STOP” to our messages. This will unsubscribe you from all SMS campaigns managed via our POS system.

Message Frequency: Varies, but primarily related to appointment and repair updates.

Message and Data Rates: Standard rates may apply. Please check with your mobile carrier.

10DLC Compliance: We adhere to all applicable 10DLC regulations and guidelines.

Permitted Message Types Include:

  • Appointment Reminders

  • Repair Updates

  • Missed Call Follow-ups

  • Review Requests

No Sharing of Messaging Data: We do not share your phone number or messaging consent data with any third parties for marketing purposes.

5. Cookies and Tracking Technologies

We may use cookies to enhance your website experience. Cookies help remember your preferences, personalize your experience, and track website usage. You may disable cookies via browser settings, though this may affect website functionality.

6. Data Retention

We retain your personal information as long as needed to fulfill the purposes described in this policy or as required by law.

7. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request Deletion of your data (with some exceptions)

  • Opt-Out of Marketing communications

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes your acceptance of any updates.

10. Contact Us

If you have questions or concerns regarding this policy, please contact us:

One Hour Device Repair
7867 Leary Way NE
Redmond, WA 98052
📞 425-869-6999
📧 [email protected]