Repair warranty
Warranty without the mystery.
Coverage depends on the repair and the part selected. We confirm what applies to your repair before you approve it, and your receipt records it. Defects are covered; new damage is not.
Eligible lifetime coverage
Eligible replacement parts and their installation are covered against defects for the usable life of the repaired device, except for physical and water damage. Your receipt and the repair team identify whether this coverage applies.
What is outside coverage
New cracks, drops, bending, liquid exposure, misuse, attempted repairs by another party, cosmetic wear and faults unrelated to the original repair are not part or installation defects.
Repair-specific coverage
Board repair, cleaning, software service, data recovery and some special-order parts may have different terms. Those terms are explained with the quote before approval.
How to request assessment
Bring the device and repair receipt to any OHDR location or contact the original store. The team must inspect the device before determining whether the issue is covered.
Important: This page summarizes the customer experience and is not a promise that every repair carries lifetime coverage. The terms confirmed on the repair receipt control.